Privacy Policy

Privacy Policy

Better Ensure – Wellness OPD Benefit Wellness Plan
(Brand: Better Ensure – Invest Protect Grow)

Effective Date: 24 Mar 2026

Better Ensure ("Company", "We", "Our", "Us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Wellness OPD Benefit Wellness Plan services, website, partner portal, and advisor platform.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full Name
• Date of Birth
• Gender
• Mobile Number
• Email Address
• Residential Address
• ID Proof (if required for verification)

B. Health & Medical Information

• Doctor prescriptions
• Lab reports
• Medical bills
• Consultation details
• Treatment records submitted for wellness reimbursement

C. Financial Information

• Payment details
• Transaction history
• Wellness usage history
• Bank details (for reimbursements)

D. Technical Information

• IP Address
• Browser type
• Device information
• Cookies and usage data

2. How We Use Your Information

We use your information for:

• Managing your OPD Benefit Wellness membership
• Processing reimbursements and cashless transactions
• Verifying prescriptions and medical claims
• Providing customer support
• Sending policy updates and service notifications
• Improving our services and platform security
• Regulatory and compliance purposes

3. Nature of Service Clarification

Better Ensure Wellness OPD Benefit Wellness Plan:

• Is NOT an insurance product
• Does NOT provide risk coverage
• Works as a prepaid wellness benefit and healthcare wellness system
• Provides reimbursement and service benefits as per membership terms

4. Data Sharing & Disclosure

We may share data with:

• Network hospitals and clinics
• Diagnostic labs
• Pharmacy partners
• Payment gateways
• Legal or regulatory authorities (if required by law)

We do NOT sell your personal data to third parties.

5. Data Storage & Security

We implement:

• Secure encrypted servers
• OTP-based login authentication
• Restricted internal access control
• Secure payment gateway integration

However, no digital platform is 100% secure. Users are advised to protect their login credentials.

6. Data Retention Policy

We retain user data:

• For the duration of active membership
• Up to 5 years post membership for legal compliance
• As required under applicable Indian laws

7. User Rights

As a user, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (subject to compliance requirements)
• Withdraw consent (where applicable)

For such requests, email:
vivekgupta@betterensure.in

8. Cookies Policy

We use cookies to:

• Improve website performance
• Track usage analytics
• Enhance user experience

You may disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to third-party service providers. We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 18 years without guardian consent.

11. Changes to Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on our website with an updated effective date.

12. Contact Information

Better Ensure – Wellness OPD Benefit Wellness Plan
Assistant Branch Manager: Vivek Gupta
9990211659
vivekgupta@betterensure.in
www.betterensure.in